Terms & Conditions
2026 Edition
INTRODUCTION AND AGREEMENT
1.1 By making a booking with Kaliyoga, you confirm that you have read and accepted these Terms & Conditions.
1.2 Your booking confirmation, these Terms & Conditions, and the details of the retreat published on our website at the time of booking together form the contract between you and Kaliyoga.
1.3 The person making the booking must be at least 18 years of age and authorised to make the booking on behalf of all persons included in the reservation.
1.4 No contract shall exist until Kaliyoga has accepted your booking and received the required payment.
PRICES AND PAYMENT
2.1 Retreat prices are displayed in Pounds Sterling (GBP).
2.2 Payment cards in all currencies may be accepted through our secure payment provider.
2.3 For bookings made more than 28 days before arrival, a deposit of 35% is payable at the time of booking. The balance is due no later than 28 days before arrival.
2.4 For bookings made within 28 days of arrival, full payment is required at the time of booking.
2.5 Bank transfer payments may be accepted by prior arrangement.
2.6 You are responsible for any bank charges, transfer fees or currency conversion costs incurred in making payment.
CANCELLATION BY YOU
3.1 All cancellations must be submitted in writing by email by the person who made the booking.
3.2 If you cancel more than 28 days before the retreat start date, all monies paid will be refunded less an administration fee of 5%.
3.3 If you cancel within 28 days of the retreat start date, all monies paid are non-refundable.
3.4 At Kaliyoga’s sole discretion, and subject to availability, we may permit a booking transfer to an alternative retreat date. An administration fee may apply.
3.5 If you are unable to attend, you may nominate a replacement guest subject to Kaliyoga’s approval. An administration fee may apply.
3.6 No refund shall be given for late arrival, early departure, non-attendance, unused accommodation, meals, treatments, classes or activities.
CHANGES OR CANCELLATION BY KALIYOGA
4.1 Kaliyoga has an established reputation for delivering the retreats we advertise, and it would be very unusual for us to cancel a retreat. However, in the unlikely event that cancellation, postponement or amendment becomes necessary due to circumstances beyond our reasonable control, Kaliyoga reserves the right to do so.
4.2 If Kaliyoga cancels your retreat before it commences, you will be offered either:
(a) a transfer to an alternative retreat date; or
(b) a refund of all monies paid to Kaliyoga.
4.3 Kaliyoga shall not be responsible for consequential losses including travel costs, loss of earnings, accommodation booked elsewhere or other indirect losses.
4.4 We carefully plan each retreat around a team of experienced teachers and facilitators. On rare occasions, circumstances beyond our reasonable control may require us to make changes to teachers, therapists, activities or the published schedule. Where this happens, we will always endeavour to provide a suitable alternative of comparable quality.
5. NATURE OF THE RETREAT EXPERIENCE
5.1 Kaliyoga retreats are intended to promote relaxation, personal reflection, physical wellbeing and enjoyment.
5.2 Kaliyoga retreats are not medical treatment, psychotherapy, psychiatric care, counselling, rehabilitation services, or healthcare services.
5.3 No statement made by Kaliyoga, its teachers, therapists, facilitators or staff shall be interpreted as medical, psychological or psychiatric advice.
5.4 Kaliyoga does not guarantee any particular physical, emotional, therapeutic, psychological or personal outcome from participation in any retreat, activity, treatment or programme.
6. HEALTH, WELLBEING AND PARTICIPATION
6.1 Guests are responsible for ensuring that they are physically, emotionally and psychologically suitable to participate in the retreat activities they have booked.
6.2 We want every guest to enjoy their retreat safely and comfortably. If you have a medical, physical or psychological condition that may affect your participation, please let us know before you arrive so that we can discuss whether our retreat is suitable for your needs and, where possible, make appropriate arrangements.
6.3 Where Kaliyoga reasonably considers that a disclosed condition may affect safe participation, we may request written confirmation from an appropriately qualified healthcare professional.
6.4 Kaliyoga reserves the right to decline a booking or refuse participation where we reasonably believe participation would present a risk to the guest or others.
6.5 Participation in yoga, meditation, breathwork, treatments, outdoor activities, dietary programmes and other retreat activities may result in physical, emotional or psychological responses that vary between individuals.
6.6 Guests participate voluntarily and remain responsible for monitoring their own physical, emotional and psychological wellbeing throughout their stay.
6.7 Kaliyoga shall not be responsible for the onset, progression, recurrence or exacerbation of any medical, psychological or psychiatric condition except where directly caused by Kaliyoga’s negligence.
MEDICAL ASSISTANCE
7.1 In the event of a medical emergency, Kaliyoga will make reasonable efforts to assist guests in obtaining appropriate medical attention.
7.2 Where appropriate, a member of staff may transport a guest to the local health centre in Órgiva. A call-out charge and waiting-time charge may apply.
7.3 If a guest requires hospital treatment in Motril, Granada or another location, Kaliyoga may, at the guest’s request and subject to staff availability, provide translation or accompaniment assistance. Published support charges will apply.
7.4 Guests remain responsible for all medical expenses, ambulance charges, hospital fees and related costs.
INSURANCE
8.1 We strongly recommend that every guest takes out comprehensive travel insurance. As a condition of booking, all guests are required to have appropriate travel insurance covering cancellation, medical expenses, travel disruption and participation in retreat activities. We hope it will never be needed, but it provides valuable protection for both you and us should unexpected events arise.
8.2 Insurance should include cover for:
(a) cancellation;
(b) curtailment;
(c) travel disruption;
(d) medical expenses;
(e) personal belongings; and
(f) participation in the activities included within the retreat.
8.3 Guests are responsible for ensuring that their insurance is appropriate for their individual circumstances.
GUEST CONDUCT
9.1 Guests are expected to behave respectfully towards fellow guests, staff, contractors and local residents.
9.2 Kaliyoga reserves the right to terminate a booking without refund where, in our reasonable opinion, a guest’s conduct:
(a) is abusive, threatening, discriminatory or unlawful;
(b) creates a risk to health, safety or wellbeing;
(c) materially disrupts the retreat experience of others; or
(d) damages property or reputation.
9.3 Failure to disclose a material medical, psychological or psychiatric condition that affects participation may result in removal from the retreat without refund.
FOOD, ALLERGIES AND ALCOHOL
10.1 Kaliyoga provides a vegetarian menu with vegan and other dietary options where advertised.
10.2 Guests with significant allergies or dietary restrictions must notify Kaliyoga before booking.
10.3 While every reasonable effort is made to accommodate dietary requirements, Kaliyoga cannot guarantee an allergen-free environment.
10.4 Guests remain responsible for managing their own dietary requirements and carrying any necessary medication.
10.5 Alcohol and illegal drugs are not permitted on the premises.
TRAVEL
11.1 Travel arrangements are the responsibility of the guest.
11.2 Flights, transfers, insurance and travel documentation are not included unless expressly stated.
11.3 Kaliyoga is not responsible for delays, cancellations or disruption caused by airlines, transport providers, border authorities or other third parties.
MOBILE DEVICES AND PRIVACY
12.1 Guests are asked to respect the reflective nature of the retreat environment.
12.2 Mobile phones and tablets should not be used during classes, workshops or communal meals.
12.3 Photographs or recordings of other guests may only be taken with their prior consent.
LIMITATION OF LIABILITY
13.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.
13.2 Subject to Clause 13.1, Kaliyoga’s liability shall be limited to the amount paid by the guest for the relevant booking.
13.3 Kaliyoga shall not be liable for indirect or consequential losses.
13.4 Personal belongings remain the responsibility of the guest.
GOVERNING LAW
14.1 These Terms & Conditions are governed by the laws of Spain.
14.2 Nothing in these Terms affects any mandatory consumer protection rights available to guests under the laws of their country of residence.
14.3 The courts of Spain shall have jurisdiction in relation to disputes arising under these Terms, subject to any mandatory consumer rights applicable under local law.
