Terms & conditions
1. General Terms of Booking and Payment
Payments – Your payments are refundable until 40 days before the retreat start date, after which they may be transferable to another course or person at our discretion. Returned payments are subject to a £50 pound handling charge. Cancellation will incur cancellation charges as set out in paragraph 6 below.
Your booking is not considered definite and no contract will exist between you and Kaliyoga until we receive full payment from you.
Our policy for Credit Cards and Data Privacy is set out in paragraph 14 below.
Deposit Payments – Full payment is due at the time of booking. Bookings eight weeks or more in advance of the event date are entitled to secure the reservation with a 50% deposit. Balance monies are due 40 days before the start date of the event.
The price is the exact amount to be received by us, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.
Details for bank to bank transfer (BACS) will be sent to you on request.
2. Age / Gender
All genders are welcome. The minimum age of any participant is 16 unless otherwise agreed in writing at our discretion. There is no maximum age.
3. Food & Drink
Kaliyoga provides vegetarian ingredients with options suitable for people with food allergies.
Animal free ingredients are available for vegans.
Alcohol is not permitted on the premises.
4. Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost and at your own risk unless otherwise specified.
You communicate your logistics to our travel co-ordinators via your booking form or by email. Transfer vehicles are arranged and operated by owner-drivers with whom you enter into a private agreement. The driver is responsible for your safety and well-being for the duration of the transfer journey. On arrival at your destination, you will be asked to compensate the driver directly.
5.0 Travel Insurance
We require that your travel insurance covers the activity of this retreat as well as unexpected cancellation, sickness, losses, and all the usual risks. You should bring the policy with you in the case of an emergency.
5.1 Your Health
If you have a medical condition, serious or otherwise, you MUST inform Kaliyoga at the time of booking and provide a letter from your GP confirming that it is safe for you to attend a Kaliyoga retreat with our advertised diet, yoga classes & and other physical activities that we arrange at your request (e.g. horse riding, hill walking etc.). In the interests of your well-being we may decline your stay at Kaliyoga.
If an emergency arises we will do everything in our power to assist you but Kaliyoga is not responsible for the outcome of any such emergency.
Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
Pregnancy: Unless you have been a regular yoga practitioner for several years it is not advisable to practice yoga during the first trimester, particularly if there is any history of miscarriage. During the remainder of pregnancy, it is more suitable to attend pregnancy yoga classes. However, if you have been a regular yoga practitioner for several years and your internal muscles are used to yoga postures and if you have a letter from your doctor stating that it is safe for you to engage in the activities that we provide, then you can attend a Kaliyoga retreat during your second and third trimester. Guidance from our yoga teacher must be observed. Please note that on Juice Fasting Detox retreats we do not accept women at any stage of pregnancy.
6. Cancellation by you
You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, returned payments are subject to a £50 pound handling charge and in addition, if such cancellation is made within less than 40 days before the start of the retreat, we will retain 100% of the cost of the retreat. However, if another person can be found to take your place, then we may offer you a 50% refund at our discretion. Refunds and returned payments are normally settled within 10 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the course is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.
7. Amendments by Kaliyoga Retreats
Occasionally, changes may have to be made (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed for any reason, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
8. Cancellation by Kaliyoga Retreats
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days. In particular, our retreats require a minimum number of at least 50% of the participants to have booked by 7 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you. We will make reasonable effort to accommodate all customers, but we reserve the right, at our discretion, to refuse you a space on a course if we think that your behaviour is disrespectful or your attitude is deemed likely to upset staff and/or other guests.
9. Our liability to you
We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We do not accept any liability for cancellations, delays or changes caused by war, the threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
We are not liable for any injuries you may incur. Yoga classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
We are not responsible for the proportion of male/female guests in any group. We are not responsible for the individual behaviour of any guest.
We reserve the right to ask you to leave the premises at our discretion if your behaviour is disruptive or abusive.
10. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorisation from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group can not come for any reason, their deposit is forfeit.
11. Additional conditions for Detox Retreats
Booking: In order to be accepted on a Detox retreat we request that you complete and return a health questionnaire. This will be sent to you by email.
Contraindications: A Detox retreat is not appropriate if you are currently being treated for cancer, or receiving chemotherapy or radiotherapy, or undergoing treatment for a life-threatening illness, or if you are an insulin dependent diabetic, or of you have heart problems or high blood pressure. A Detox retreat is not suitable if you are pregnant or breastfeeding. Anyone with chronic illness should consult with their registered health practitioner before attending. In certain cases, we may ask for a letter from your health practitioner to confirm that you are well enough to participate in the retreat.
12. Gift Certificate Terms and Conditions
Gift Certificates are issued by and are the property of Kaliyoga SL.
Our Gift Certificates are sold subject to the following Terms and Conditions and by purchasing a Kaliyoga Gift Certificate you will be deemed to have read and accepted these Terms and Conditions.
Kaliyoga Gift Certificates are issued for redemption at any participating Kaliyoga outlet in part-exchange for the provision of accommodation, services or benefits equivalent in value to its full face value, referred to in these terms and conditions as “the services”.
Each Kaliyoga Gift Certificate features a unique reference code and date stamp and:
• Gift certificates may only be used for whole or part payment for room bookings in participating Kaliyoga outlets.
• Gift certificates are redeemable subject to availability at the discretion of a Kaliyoga manager.
• Its redemption will be subject to the availability of the services at Kaliyoga which are offered at the discretion of Kaliyoga.
• All room bookings exchanged for Gift Certificates must be pre-booked online at www.kaliyoga.com or by phone via our Reservations Team. The Gift Certificate(s) must be presented upon check-in at Kaliyoga prior to any services being supplied or used.
• Gift Certificates may not be exchanged wholly or partly for cash [nor will any change be given].
• Gift Certificates are valid for 12 months from the date of issue and may not be redeemed beyond that period.
• We cannot accept responsibility for the loss or theft of Gift Certificates. Gift Certificates are not replaceable if lost, damaged, stolen or expired and are void if altered, photocopied or reproduced.
• Your use of Gift Certificates at certain destinations may be subject to government approvals, regulations, restrictions and applicable taxes of the respective destination.
• If your use of Gift Certificates raises any tax liability on you, including disclosure, then such liability is your sole responsibility.
• Gift Certificates are only valid when displaying a voucher number and date stamp.
• Participating outlets will require a credit card deposit when taking a booking for accommodation.
• Gift Certificates may be redeemed once at full face value within the period of validity at Kaliyoga outlet in exchange for the services.
• In the event that the value of the Gift Certificate does not cover the full cost of the accommodation or other services provided by the Kaliyoga outlet, then the balance must be paid by the redeemer of the Gift Certificate to the Kaliyoga outlet in cash or by valid debit/credit card and the Kaliyoga outlet may require a valid debit/credit card deposit for such costs when accepting a reservation or redeeming the Gift Certificate.
• If issued in a currency other than the official currency of the Kaliyoga outlet at which it is redeemed then it will be converted at full face value into the official currency of the redeeming Kaliyoga outlet at the prevailing foreign exchange rate then offered by that Kaliyoga outlet.
• Kaliyoga reserves the right to change these terms and conditions without notice.
Any accommodation reservation made at a Kaliyoga outlet involving a Kaliyoga Gift Certificate will be subject to Kaliyoga’s standard Terms and Conditions which are set out at www.kaliyoga.com/kaliyoga-retreats-terms-conditions/.
Kaliyoga acts solely as the issuer of Kaliyoga Gift Certificates and upon redemption of the Gift Certificate the legal contract for provision of the benefits and any other services is made with the Kaliyoga outlet which thereafter assumes full responsibility and liability for the provision of such benefits and any other services and it is a condition of the sale of the Gift Certificate that Kaliyoga has no liability whatsoever for the provision of any benefits or any related issues or consequences.
Any use of the Kaliyoga website www.kaliyoga.com or any related Kaliyoga website will be subject to the terms & conditions and Kaliyoga Gift Certificates are subject to the laws of Spain and the courts of Spain shall have exclusive jurisdiction in relation to any disputes.
Dealing with complaints in a positive way
We really value your feedback. Giving us feedback when you are not happy with our service gives us the opportunity to put things right for you and improve our service to others. Feel free to email us at a convenient time for you and we will do our best to respond as quickly as possible. We will listen to you and put matters right if we can.
If you want to complain, please give us the following details:
• Your name and address
• Your booking reference or your membership number (if you are a member)
• A phone number where you would like us to call you
• A clear description of your concerns or complaint
• Details of what you would like to do to put things right
• Copies if any relevant correspondence
How to contact us:
Here is how you can contact us to complain:
By telephone: +44 020 8123 6946
By email: customerrelations@kaliyoga,com
By post: Kaliyoga Retreats, The Mill, Stoke St Michael, BA3 5LE, UK
What we will do and how long it will take
We will do our best to sort out your complaint immediately. If we can’t do that, we aim to deal with your complaint the next working day. Sometimes it may take longer to investigate your concerns fully. If this is the case, then we will do the following:
Give you the name and contact details of the person who will be investigating your complaint
Write to you within five working days
Keep you updated with our progress
If your complaint takes longer for us to investigate, we aim to find a solution within four weeks.
If we are not able to do so, we will always write to you explaining what is happening and when we expect to sort out your complaint.
We will send you either a final response or a detailed report on our progress within eight weeks.
What to do if you are still not happy
We aim to deal with your complaint as quickly as possible to your complete satisfaction. If you are not happy with the response you receive from us, please contact the person who handled your complaint. Then will then agree the next steps with you. We always aim to deal with your concerns ourselves.
14. Legal Disclaimer
The information contained in this Site is for general guidance on matters of interest only. Given the changing nature of laws, rules, and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult someone at Kaliyoga.com. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Kaliyoga.com is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Kaliyoga.com, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom Kaliyoga.com has no control. Kaliyoga.com makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
We take email privacy very seriously. We will never sell or share your information. We do not store credit card details.
16. Use of Mobile Phones and WiFi Devices
Retreats are designed for people to be quiet and reflective. Please be discrete when talking on your phone. Listening to music on headphones is permitted, but please use your discretion. Mobile phones and other WiFi devices may not be used within the property, except in your room.