1. General Terms of Booking and Payment
(a) Payments - Your payments are refundable until 40 days before the retreat start date, after which they may be transferable to another course or person at our discretion. Returned payments are subject to a £50 pound handling charge. Cancellation will incur cancellation charges as set out in paragraph 6 below.
(b) Your booking is not considered definite and no contract will exist between you and Kaliyoga until we receive full payment from you.
(c) Our policy for Credit Cards and Data Privacy is set out in paragraph 14 below.
(d) Deposit Payments - Full payment is due at the time of booking. Bookings eight weeks or more in advance of the event date are entitled to secure the reservation with a 50% deposit. Balance monies are due 40 days before the start date of the event.
(e) The price is the exact amount to be received by us, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.
(f) Details for bank to bank transfer (BACS) will be sent to you on request.
2. Age / Gender
All genders are welcome. The minimum age of any participant is 16 unless otherwise agreed in writing at our discretion. There is no maximum age.
-1: Single Occupancy
Single occupancy may be possible in a twin bedded room by paying a Single Supplement Surcharge - if a single occupancy price is not visible in the booking system please ask us for a quote.
-2: Room Sharing
We encourage room-sharing in twin-bed rooms suitable for solo travelers, friends and couples
4. Travel Arrangements
-1: All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost and at your own risk, unless otherwise specified.
-2: Airport Transfers
You communicate your logistics by email to our travel co-ordinator. Transfer vehicles are arranged and operated by owner-drivers with whom you enter into a private agreement. The driver is responsible for your safety and well-being for the duration of the transfer journey. On arrival at your destination you will be asked to compensate the driver directly.
5.0 Travel Insurance
(a) We require that your travel insurance covers the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
5.1 Your Health
(a) If you have a medical condition, serious or otherwise, you MUST inform Kaliyoga at the time of booking and provide a letter from your GP confirming that it is safe for you to attend a Kaliyoga retreat with our advertised diet, yoga classes & and other physical activities that we arrange at your request (e.g. horse riding, hill walking etc.). In the interests of your wellbeing we may decline your stay at Kaliyoga.
(b) If an emergency arises we will do everything in our power to assist you but Kaliyoga is not responsible for the outcome of any such emergency.
(c) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
(d) Pregnancy: Unless you have been a regular yoga practitioner for several years it is not advisable to practice yoga during the first trimester, particularly if there is any history of miscarriage. During the remainder of pregnancy it is more suitable to attend pregnancy yoga classes. However, if you have been a regular yoga practitioner for several years and your internal muscles are used to yoga postures and if you have a letter from your doctor stating that it is safe for you to engage in the activities that we provide, then you can attend a Kaliyoga retreat during your second and third trimester. Guidance from our yoga teacher must be observed. Please note that on Juice Fasting Detox retreats we do not accept women at any stage of pregnancy.
6. Cancellation by you
You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, returned payments are subject to a £50 pound handling charge and in addition, if such cancellation is made within less than 40 days before the start of the retreat, we will retain 100% of the cost of the retreat. However, if another person can be found to take your place, then we may offer you a 50% refund at our discretion. Refunds and returned payments are normally settled within 10 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the course is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.
7. Amendments by Kaliyoga Retreats
Occasionally, changes may have to be made (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed for any reason, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
8. Cancellation by Kaliyoga Retreats
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days. In particular our retreats require a minimum number of at least 50% of the participants to have booked by 7 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you.
9. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. Yoga classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
(d) We are not responsible for the proportion of male/female guests in any group. We are not responsible for the individual behaviour of any guest.
(e) We reserve the right to ask you to leave the premises at our discretion if your behaviour is disruptive or abusive.
10. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorisation from all the individuals named on the booking form to enter into this contract. A deposit from every group member is required. If any member of the group can not come for any reason, their deposit is forfeit.
11. Additional conditions for Detox Retreats
Booking: In order to be accepted on a Detox retreat we request that you complete and return a health questionnaire. This will be sent to you by email.
Contraindications: A Detox retreat is not appropriate if you are currently being treated for cancer, or receiving chemotherapy or radiotherapy, or undergoing treatment for a life threatening illness, or if you are an insulin dependant diabetic, or of you have heart problems, or high blood pressure. A Detox retreat is not suitable if you are pregnant or breast feeding. Anyone with chronic illness should consult with their registered health practitioner before attending. In certain cases we may ask for a letter from your health practitioner to confirm that you are well enough to participate in the retreat.
If you have a problem during your retreat, please inform the manager immediately and he/she will endeavour to put things right. If he/she cannot rectify the matter, you must raise the issue with our UK head office. Any retrospective complaint must be made in writing to Kaliyoga within 14 days of the end of your retreat..
13. Legal Disclaimer
The information contained in this Site is for general guidance on matters of interest only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult someone at Kaliyoga.com. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Kaliyoga.com is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Kaliyoga.com, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom Kaliyoga.com has no control. Kaliyoga.com makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
We do not store credit card details. We do not share sensitive personal information with third parties.
15. Use of Mobile Phones and WiFi Devices
Mobile phones and other WiFi devices may not be used within the property, except in your room. Retreats are designed for people to be quiet and reflective. Please be discrete when talking on your phone. Listening to music on headphones is permitted at moderate volume so as not to disturb other guests.
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